Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Frequently Asked Questions
What can I expect from a NicePlus Shop?
NicePlus offers a premium, mattress-first shopping experience built around comfort you can trust. Explore our thoughtfully engineered mattresses, designed to deliver plush support night after night, and shop with confidence knowing every material is carefully selected and quality-checked. NicePlus is available online for easy delivery—so you can upgrade your sleep with dependable craftsmanship.
What materials are your products made of?
Made with a cover fabric of 40% bamboo-derived viscose and 60% polyester, with 100% polyester filling.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards (Visa, , PayPal, and Amazon Pay.
How long does it usually take to receive my order?
Delivery times vary depending on your location. We process our orders within 24 hours. You can generally expect your orders to be delivered within 7 business days, but most of our products are actually delivered within fewer days!
How much is the shipping cost? Do you offer expedited delivery?
We offer FREE SHIPPING on all orders, which are also delivered in an expedited manner. Therefore, there is no need to pay extra for expedited shipping.
What is your return and exchange policy?
We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return/exchange it within 30 days of receipt for a full refund or exchange, no questions asked.
How to return and exchange goods?
To return or exchange an item, please contact our customer service team for instructions. You will need your order number and details of the product you wish to return or exchange.
Who is responsible for return shipping costs?
If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer will be responsible for the return shipping fees.
How to care for my NicePlus bedding?
Care instructions vary by product and material. Most of our products are machine washable. Generally, we recommend washing your items in cold water with a gentle detergent, and tumble drying on low heat. Always refer to the care label for specific instructions.
How can I ensure the quality of your product?
We are committed to providing high-quality products and stand behind the craftsmanship of our product lineup. Our products undergo rigorous quality checks to ensure they meet our standards. On the rarest occasion where you're experiencing anything subpar of pure coziness, simply send us a message to get you taken care of.
Is NicePlus store pet-friendly?
Yes. NicePlusShop is designed to be welcoming for the whole family — including your furry friends. We want you to feel comfortable bringing along whoever shares your sleep space.
How do I contact customer support?
You can reach our customer support via email, and live chat on our website. You may also send us a direct message on Facebook, Instagram, and TikTok for a direct response. We strive to respond to all inquiries within 3 business days, in the order they are received.